Your complaint has been submitted and assigned the ID 7708388. For your reference, a copy of your complaint appears below. You will also receive an email with a link that you may use to view this complaint.
The complaint is being handled by the dispute center listed below. Please contact them with any questions.
BBB of Metropolitan Houston (Houston and Weslaco, Texas)
1333 W. Loop South, Ste. 1200
Houston , TX 77027
Email: bbbinfo@bbbhou.org
Web: http://www.bbbhou.org
Consumer Information
Title: Mr.
First Name: John
Middle Name: Joseph
Last Name: McBride
Suffix:
Address: 296 A. Commercial St.
Address 2:
City: PROVINCETOWN
State: Massachusetts
Zip/Postal Code: 02657
Country: UNITED STATES
Daytime Phone: 7742169639
Evening Phone: 7742169639
Fax:
Email: JohnMcBride4568@gmail.com
Business Information
Name: Birth Certificates Passports.com
Address: 7710 Eight Willows Rd
City: Missouri City
State/County: TX
Zip/Postal Code: 77489
Problem
Please provide a BRIEF, FACTUAL DESCRIPTION of the problem you experienced. If you are notifying the BBB of an advertising claim that you believe is inaccurate or misleading, include the date and location of the advertisement.
1. Primary Classification:
Guarantee Or Warranty Issues
2. Secondary Classification:
Customer Services Issues
3. Problem:
I paid to have an expedited passport. The customer service has made it much longer of a wait. Essentially the service is not nearly as quick as it is guaranteed, so because of this I am going to have to pay another couple hundred dollars, so that I rebook my flights, for their mistakes. This is absolutely and utterly unfair. I am on the edge of my seat with this and I already suffer from major depression.
Complaint Background
Not all of these questions are required. Please provide as much information as you have.
1. Product/Service Purchased: Birth Certificate/Passport
2. Model Number:
3. Contract, Account, or Policy #:
4. Order #:
5. Purchase Date:
6. Date Problem First Occurred:
Dates you complained to the company/organization
7. First Date:
8. Second Date:
9. Third Date:
10. Payment Made:
11. Payment Method:
Name of Sales Person
12. Title:
13. First Name: Nancy
14. Middle Name:
15. Last Name:
16. Suffix:
17. Purchase Price:
18. Disputed Amount:
Desired Outcome
Enter your DESIRED OUTCOME below. Please keep your description within the box provided, without scrolling. A summary of your complaint is preferred, as the BBB will contact you if they need additional details. Mandatory fields are followed by a RED "*".
1. Desired Settlement:
Other (requires explanation)
2. Desired Outcome:
They can play for my next plane ticket.
* Privacy Policy
* Trademarks
* Terms of Use
© 2008 Council of Better Business Bureaus
The complaint is being handled by the dispute center listed below. Please contact them with any questions.
BBB of Metropolitan Houston (Houston and Weslaco, Texas)
1333 W. Loop South, Ste. 1200
Houston , TX 77027
Email: bbbinfo@bbbhou.org
Web: http://www.bbbhou.org
Consumer Information
Title: Mr.
First Name: John
Middle Name: Joseph
Last Name: McBride
Suffix:
Address: 296 A. Commercial St.
Address 2:
City: PROVINCETOWN
State: Massachusetts
Zip/Postal Code: 02657
Country: UNITED STATES
Daytime Phone: 7742169639
Evening Phone: 7742169639
Fax:
Email: JohnMcBride4568@gmail.com
Business Information
Name: Birth Certificates Passports.com
Address: 7710 Eight Willows Rd
City: Missouri City
State/County: TX
Zip/Postal Code: 77489
Problem
Please provide a BRIEF, FACTUAL DESCRIPTION of the problem you experienced. If you are notifying the BBB of an advertising claim that you believe is inaccurate or misleading, include the date and location of the advertisement.
1. Primary Classification:
Guarantee Or Warranty Issues
2. Secondary Classification:
Customer Services Issues
3. Problem:
I paid to have an expedited passport. The customer service has made it much longer of a wait. Essentially the service is not nearly as quick as it is guaranteed, so because of this I am going to have to pay another couple hundred dollars, so that I rebook my flights, for their mistakes. This is absolutely and utterly unfair. I am on the edge of my seat with this and I already suffer from major depression.
Complaint Background
Not all of these questions are required. Please provide as much information as you have.
1. Product/Service Purchased: Birth Certificate/Passport
2. Model Number:
3. Contract, Account, or Policy #:
4. Order #:
5. Purchase Date:
6. Date Problem First Occurred:
Dates you complained to the company/organization
7. First Date:
8. Second Date:
9. Third Date:
10. Payment Made:
11. Payment Method:
Name of Sales Person
12. Title:
13. First Name: Nancy
14. Middle Name:
15. Last Name:
16. Suffix:
17. Purchase Price:
18. Disputed Amount:
Desired Outcome
Enter your DESIRED OUTCOME below. Please keep your description within the box provided, without scrolling. A summary of your complaint is preferred, as the BBB will contact you if they need additional details. Mandatory fields are followed by a RED "*".
1. Desired Settlement:
Other (requires explanation)
2. Desired Outcome:
They can play for my next plane ticket.
* Privacy Policy
* Trademarks
* Terms of Use
© 2008 Council of Better Business Bureaus
- Music:oh i dunno DRAG BEHING or something, right!?!
| VoicePost 202K 1:02 | “I woke up at 6:00 in the morning and I left the shelter around 6:15 6:20 and I went and I had breakfast at the diner right next to the bus terminal and I went over to the bus terminal and I bought my ticket to get to Boston and I thought that I was gonna leave late on the afternoon sometime between lunch and dinner. Thought about it, I've been really bored of the plane this area and cheap ___ and so I decided to get up here early. Now I'm just I'm sitting on the in the building where my old job was at Slashinder(?) Associates to drop the hat when I first moved up here and I'm just sitting here with fucking cranky Pete and you know this fucking mad pigs. I don't know they had(?) to kick someone in their damn face who probably deserves it.” Auto-Transcribed Voice Post - spoken through SpinVox |
| VoicePost 984K 5:10 | (no transcription available) |
| VoicePost 125K 0:39 | “Hello, it's Sunday afternoon. Terry's at the hike today and Kit kat(?) it's about 69 degrees. It's like an Indian summer. At the end of October. It's about 70 degrees. It's pretty amazing. I had anything to eat all afternoon. I'm freaking starving and I just try to make another post and I listened to it and ___ I'll let me call someone. Maybe someone maybe someone can bring a cigarette. Does anyone know how to get a cigarette?” Auto-Transcribed Voice Post - spoken through SpinVox |
| VoicePost 599K 3:03 | (no transcription available) |
| VoicePost 439K 2:17 | “Why do, why did I wake up at 5:00 in the morning and feeling very unable to breath and still suffering from these sinus problems for the 2nd night in the row. I took 4 Sudapeds(?) before I sleep last night. It still it hurts in breathing. I don't know if it's inhale the toxins in the air or allergens(?) or what it is exactly but I really can't take much of this not being able to breath very well. I've been going to the gym everyday this past 4 days. I have 3 days left on the gym past. I'm gonna use that up and last night I had I had one heck of a dream. It was just really insane pretty wild dream. I don't wanna share it but right now being on home or shelter being around a bunch of people that that just try and stuck with me. I mean I know I'm fucking polite it's very rarely if any with anyone just fucking come up to me and speak English. I ___ fucking speak English here if I can speak crack at it more than anything. The dram really was was just about how angry I am at the end of the dream I'm walking with some girl and I'm talking to her about my life and how I've been robbed and stabbed and robbed again and all that shit and it's like. Well you know excuse the fuck out of my fucking notions you know out of out of my you know what is it lack of self esteem no it's not lack of self esteem I'm fucking proud ___ who I am. You know that and all that fucking life whatever.” Auto-Transcribed Voice Post - spoken through SpinVox |
| VoicePost 611K 3:05 | (no transcription available) |
| VoicePost 561K 2:49 | “I have decided that l needed to make another voice post today because this walk that l have been taking have the past 10 20 minutes has been absolutely astounding. I didn't know that just a small walk past the Cliff house past Ocean Beach I would be seeing such a view of the Golden Gate Bridge. I had no idea I mean I've looked the map of San Fransisco and I thought you know about well why don't l just take the entire Golden Gate Park and just walk around it idea and if you let us know I mean this just kinda off crazy and wacky here that l have sent three years here and that l have not experienced this with somebody anybody and I I tend to complain and offer a lot about not having really good sex here in San Francisco which l miss something perhaps should change really. So l wouldn't be spending top dollar to go see a freaking sexiologist(?) thank you very much, but yah anyway's I have Bev Ruan had a good weekend this most certainly helps me where I put my weekend this is amazing. I'm gonna gonna just keep walking towards the bridge and pretty I guess I don't know if I'm lost before I go before pretty soon. I'm going to come to you with the the perspective of how I saw it when I came here around Christmas vacation in 2004 when I was taking that photography class I remember it's it's somewhere in the vicinity of where I took a that picture I used for my project that year and see if you'd be. Anyways I wonder if I could figure out how on earth do you get to you if you go down to the nude beach. I was just talking about Convent Town earlier and how really missed the beach there. Anyways hopefully Skye is gonna let me borrow her one of his bike tomorrow so I'm at the baking over to the Richmond to go to the the Irish Cathedral Center in a few mins. He got here works here now and he's like such a strong drog(?) Irish accent that is and ___ anyways but anyways I am heading towards the bridge yeah” Auto-Transcribed Voice Post - spoken through SpinVox |
| VoicePost 725K 3:44 | (no transcription available) |
| VoicePost 392K 2:00 | “Hello this is Gentle Hay. It is August 2nd 2008. I am the son of the safe way, dude and drug store in San Francisco, right across the street from the cow train station which many of you may know. Goes directly to San Huiza(?) California. Well I just came from the beach, so is it ocean beach for a while and for the first time I let myself go and the ocean. I didn't exactly go swimming, wasn't quite courageous enough to emerce(?) myself fully in the water coz that I didn't let my feet get wet and I attended ___ cleaning ritual, my missed when I thought ritual again. As I did in 2006 and well 2002 or 2003, around that time when I lived on treasure island is when I first went to any big public ritual like that. Like the one's that are held with the group who will be cleaning. Now I am with my transfer about to use that again on ___ for the one who aped(?) us, which goes to treasure island. Now I lived there for almost a year around 2002 and 2003 and it seems about just, just about every week days that I've been back to San Francisco. I have to go there today, just even if it's just taking the bus. So that's what I'm about to do now but I have to go visit treasure island and head off to a ___ tree later this evening. Anyway that's my first post for August. I hope everyone's having a nice weekend. Bless you'll be” Auto-Transcribed Voice Post - spoken through SpinVox |
| VoicePost 793K 3:58 | (no transcription available) |
| VoicePost 437K 2:09 | (no transcription available) |
| VoicePost 1010K 5:10 | (no transcription available) |
| VoicePost 529K 2:42 | (no transcription available) |
| VoicePost 207K 1:02 | (no transcription available) |
, John McBride at by the end of the Winter of 2008 needed to move from San Francisco. I flew to Philadelphia, PA with the will to live there temporarily before moving to Ireland. While staying in hotels in Philadelphia I contacted the Mazzoni Center via email and telephone and made an appearance in their mental health office. I did not get the help I needed. I tried using craigslist.com and the Philadelphia Gay News and did not worry because social security stated that I had an underpayment coming to me in June or July in the amount of ten thousand dollars. It was also stated that if needed, for housing I would be able to have an advance for first, last, and security. For the fourth time in less than two years, even though I was now on social security disability benefits with a substantial pending underpayment I had to open up a storage unit.
At the William Way Community Center I met with a counselor that assisted my placement into a psychiatric inpatient unit at the Pennsylvania Hospital. Why, being that I was living without fear of being homeless. Because of not having a social worker- or anyone at all to help me utilize my Social Security funds and have stable housing.
I did not have to use a payee because I do not have chemical dependency issues. Yet there should still be assistance- an advocate that can and will help. Not attending San Francisco's Pridefest parade in 2007 was something that was very upsetting to me. It felt humiliating that I couldn't participate because of mental health rules and regulations.
This year, for the middle of June I felt certain volunteering at Ireland's Pridefest in Dublin would be something that I should do. I contacted the volunteer committee and expressed an interest in returning their form, filled out, as I sought support in this endeavor.
In terms of what I am seeking from legal help- $3,500.00 is the amount that I have filed for in small claims court against a very discriminatory experience at the halfway house- Motivations, in Philadelphia, PA. I should also be suing for the $2,000.00 - $2,500.00 worth of possessions that were left at the house- after the robbery. I would also like to sue for the $4000.00 of pity money that ( in increments) has been released from social security- deterring me from going to Ireland. Finally, the costs to cover recent medical expenses, including the $500 ambulance fee to the University of Pennsylvania Hospital and the therapeutic costs to take the relief, tension, and emotional stress that my body has been going through. For example, not having the housing I needed in San Francisco- being in mental institutions- instead of social supports in college, and having my second laptop stolen in less than one year.
At the William Way Community Center I met with a counselor that assisted my placement into a psychiatric inpatient unit at the Pennsylvania Hospital. Why, being that I was living without fear of being homeless. Because of not having a social worker- or anyone at all to help me utilize my Social Security funds and have stable housing.
I did not have to use a payee because I do not have chemical dependency issues. Yet there should still be assistance- an advocate that can and will help. Not attending San Francisco's Pridefest parade in 2007 was something that was very upsetting to me. It felt humiliating that I couldn't participate because of mental health rules and regulations.
This year, for the middle of June I felt certain volunteering at Ireland's Pridefest in Dublin would be something that I should do. I contacted the volunteer committee and expressed an interest in returning their form, filled out, as I sought support in this endeavor.
In terms of what I am seeking from legal help- $3,500.00 is the amount that I have filed for in small claims court against a very discriminatory experience at the halfway house- Motivations, in Philadelphia, PA. I should also be suing for the $2,000.00 - $2,500.00 worth of possessions that were left at the house- after the robbery. I would also like to sue for the $4000.00 of pity money that ( in increments) has been released from social security- deterring me from going to Ireland. Finally, the costs to cover recent medical expenses, including the $500 ambulance fee to the University of Pennsylvania Hospital and the therapeutic costs to take the relief, tension, and emotional stress that my body has been going through. For example, not having the housing I needed in San Francisco- being in mental institutions- instead of social supports in college, and having my second laptop stolen in less than one year.
| VoicePost 673K 3:27 | (no transcription available) |
| VoicePost 473K 2:23 | (no transcription available) |
| VoicePost 375K 1:55 | “It has been really rainy and messy and foggy in travelling to town and it's around big night. I just got done stocking. I got 400 packets of condoms and packages for an organization here and I've been here for over a week and a lot of things have been flowing through my mind and bit overwhelmed with many different thoughts. Feeling very attenuated and feeling like I have a lot of ideas but I, I feel as I go there many things that are not giving enough attention to that I could be working on and being progressive and instead I'm being held back in so many ways and it's so, so fucking frustrating and being still alone and not even feeling if there's any one has noticing any of it and make interest to feel as though. It doesn't make any sense and things don't has enough meaning at all any more but of course if they should and of course that I'm right and of course people are just fucking deserving pal and that I should be paid large amount of money to slice people ___ like many many god damn fucking people ___ and should be getting paid to cut people fucking tear hear at this point. Honest to God that's exactly how I feel if you don't understand that well then go fuck yourself. Goodbye.” Auto-Transcribed Voice Post - spoken through SpinVox |
